Terms and Conditions live22 – The Complete Guide for All Members

Welcome to live22, an online entertainment platform fully owned and operated by live22 Entertainment Sdn. Bhd. ("live22", "we", "Platform"). This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you as the user ("Member", "you") and live22.

By accessing, registering for, or using any part of the live22 platform — whether through the official website at live22.lc, the Android or iOS mobile app, or any other official channel operated by us — you hereby confirm that you have read, understood, and agree to be bound by all terms contained in this document, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

These Terms are governed by the laws of Malaysia and any disputes arising shall be resolved through the jurisdiction of a competent court in Malaysia.

To register and use live22 services, you must meet all of the following eligibility requirements:

• Minimum Age: You must be at least 18 years of age at the time of registration. live22 does not accept registrations from underage individuals under any circumstances.
• Location: You acknowledge that your use of this platform must comply with the laws applicable in your country or region. The responsibility to ensure compliance with local laws rests entirely with you as the user.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are under a court order that prevents them from entering into financial agreements are not eligible to register.
• One Account Per Individual: Each individual is permitted to hold only one active account at live22. Holding more than one account is a serious violation of these Terms.
• Non-Employees: Employees, partners, agents, and immediate family members of live22 employees are not eligible to register as members for real money wagering.

The live22 account registration process is designed to ensure the safety of all members. During registration, you are required to provide true, accurate, and complete information including your full name, phone number, email address, and any other requested details.

KYC (Know Your Customer) Verification is a mandatory process that may be carried out at any stage of your account usage. During this process, you may be required to submit:

• Copy of valid identity card (MyKad) or passport
• Proof of current address (recent utility bill or bank statement)
• Selfie or photo holding your identity document
• Bank statement to verify the payment method used

You are solely responsible for maintaining the confidentiality of your account password. live22 shall not be liable for any loss or damage arising from your failure to protect your login credentials. If you suspect any unauthorised activity in your account, contact our support team immediately via 24/7 live chat.

Live22 supports a variety of safe and convenient payment methods for Malaysian players, including FPX, Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, and USDT (cryptocurrency). All financial transactions are protected by 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit amount varies by payment method; full details are available in the Deposit section of your account.
• Only payment methods registered in your own name are permitted. Using third-party accounts to make deposits is strictly prohibited.
• Deposits are processed automatically and are typically credited to your account within seconds to 5 minutes, depending on the payment method.

Withdrawal Requirements:

• Withdrawals may only be made to a bank account or digital wallet verified under the same member's name.
• Withdrawal requests that have met the betting (rollover) requirements will be processed within 5 to 15 minutes for most payment methods.
• Live22 reserves the right to request additional verification before approving withdrawal requests that exceed certain limits as a security measure.
• Withdrawals involving bonuses must meet the rollover requirements set for the relevant bonus before a withdrawal is permitted.

Live22 offers a variety of attractive promotions to new and existing members from time to time. All bonuses and promotions are subject to specific terms stated alongside the respective offer. Promotion-specific terms shall override the general provisions in this section in the event of any conflict.

General Bonus Terms:

• Each bonus has its own rollover (turnover) requirements that must be fulfilled before a withdrawal of bonus-related funds is permitted.
• Bonuses may only be claimed once per individual, per household, per IP address, and per device unless otherwise stated.
• Live22 reserves the right to void any bonus if fraud, abuse, or any attempt to exploit a promotional offer is suspected.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the rollover requirements.
• Live22 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

All games offered on the live22 platform use a Random Number Generator (RNG) independently verified by accredited audit bodies. This ensures every game outcome is entirely random and cannot be manipulated by any party, including live22 itself.

• The outcome of all games is final once a round is completed. No appeals will be entertained for concluded game results unless there is clear evidence of a technical fault.
• In the event of a technical disruption during an active game, affected bets may be voided and the wagered amount will be returned to your account.
• Players are responsible for maintaining a stable internet connection during play. live22 is not liable for any losses caused by disconnection on the player's end.
• The use of any unauthorised automation software, bots, scripts, or assistive tools to influence game outcomes is strictly prohibited and will result in immediate account termination.

For Live Dealer games, all rounds are streamed live and every dealer action is recorded. These recordings may be referenced in the event of any dispute regarding game outcomes.

Live22 maintains a zero-tolerance policy toward dishonest or fraudulent behaviour, or any action that may compromise the integrity of the platform or other players. The following actions are strictly prohibited:

• Holding more than one active account (duplicate accounts)
• Use of false information or another person's identity during registration
• Money laundering or using the platform for suspicious financial purposes
• Systematic abuse of bonuses or promotions (bonus abuse)
• Use of bots, automation software, or any tool that provides an unfair advantage
• Attempts to hack, damage, or disrupt platform operations
• Threats, harassment, or offensive conduct towards staff or other members
• Sharing your account with others or allowing third parties to access your account

Live22 is committed to protecting the personal data of all members. All information you provide to us is collected, processed, and stored in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our Privacy Policy, which can be read on the Privacy Policy.

• All data is transmitted using SSL 256-bit encryption, ensuring your information cannot be intercepted by unauthorised parties.
• Live22 will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law or court order.
• You have the right to request access to your personal data, request correction of inaccurate information, or request deletion of data under certain circumstances.
• Account activity records, transaction history, and game logs are securely stored and accessible only by authorised personnel.

The live22 platform is provided "as is" and "as available". While we make every effort to ensure uninterrupted service, live22 cannot guarantee that the platform will always be free from errors, outages, or technical delays.

• Live22 is not liable for any direct or indirect financial losses arising from the use of the platform, including losses resulting from game outcomes, technical disruptions, or user error.
• We are not responsible for the acts or omissions of third parties, including payment providers, game providers, or internet service providers.
• In cases involving a technical error that affects game results or account balances, live22 reserves the right to correct the error and take appropriate action, including cancellation of the relevant bets.

Live22 reserves the right to suspend or terminate any member's account at any time for the following reasons:

• Violation of any provision under these Terms
• Failed identity verification or false information submitted during KYC
• Suspected activity related to fraud, money laundering, or illegal financing
• Request from a competent authority
• Account inactivity exceeding the stipulated period

You may also request voluntary account closure at any time by contacting our customer support team. In the case of voluntary closure, any valid account balance (not subject to investigation) will be returned to you within a reasonable timeframe.

For members who need a break from playing, we offer a temporary account suspension option as part of our commitment to Responsible Gaming.

Live22 reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. Any amendments will take effect immediately upon publication on our platform.

We will endeavour to notify members of material amendments via in-app notifications or registered email. However, the responsibility to review these Terms periodically rests with you as the user. Continued use of the live22 platform after amendments are published will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the live22 platform, our customer support team is available to assist you at all times.

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the website or within the live22 app
• Support Email: [email protected]
• Response Time: Average response time under 2 minutes via live chat

For complaints requiring further investigation, we are committed to providing a full response within 3 business days. All complaints will be handled confidentially and professionally by our team.